DELAYED AND CANCELED FLIGHT COMPENSATION: FOR UK FLIGHTS
What are the air passenger rights in the UK?

Passenger rights remain virtually the same after Brexit because the UK approved a rule that is identical to EU regulation EC 261 in many ways. Passengers on UK-based airlines can file claims for up to £520 (about $700) in compensation under "UK261" for eligible flight cancellations and delays.


UK AIR PASSENGER REGULATION: UK261

New regulations took effect on January 1, 2021. The United Kingdom officially exited from the EU at the end of January 2020, leading to a great deal of uncertainty for travelers. Many believed it would diminish protections for travelers from the UK and those using UK airlines, as the EU Flight Compensation Regulation 261/2004 would no longer apply in certain situations. Nonetheless, even under a different law the level of protection has remained the same.

1. Regulation UK261: Air passenger rights

Compared to the EU Flight Compensation Regulation 261/2004, the only significant distinction is determining whether the flight is operated by a UK carrier or if it is a UK flight. In some cases, you are protected by both regulations, whereas in others, only one regulation might be applicable. This is crucial since you must understand which law applies when filing a claim.

Conditions for compensation (no actual change from the original rule):

  • Flight delays more than 3 hours
  • Flight delays more than 3 hours
  • Denial of boardings due to overbooking

As stipulated in EU Regulation 261/2004, the delay or cancellation must be airline’s fault meaning it should not be beyond their control such as extreme weather condition (no actual change from the original rule).

2. Which regulation to reference when claiming flight delay compensation in the UK? Regulation UK261 or EU261?
2.1 Flying with a UK airline (British Airways, EasyJet, FlyBe, Jet2.com, Virgin Atlantic, and the others...)

When seeking compensation from an airline, there are instances where you should cite both statutes, while in others, only one should be referenced. You should also presume that your final destination as the place where you ultimately want to reach if your trip involves connecting flights.

Flying on UK Airlines: Possible Scenarios and Regulation Applied
Flight Route Regulations Applied
Flight from EU to EU UK261 & EU261
Flight from EU to UK UK261 & EU261
Flight EU to Third country UK261 & EU261
Flight from UK to EU UK261
Flight from UK to UK UK261
Flight from UK to Third country UK261
Flight from Third country to EU UK261
Flight from Third country to UK UK261
2.2 Flying with an EU airline (Lufthansa, LOT, KLM, TAP, SAS, Vueling, Air France, Iberia, Wizz Air, Norwegian, Aegean, …)

Note that your final destination is your destination if you are flying on connecting flights.

Flying on EU Airlines: Possible Scenarios and Regulation Applied
Flight Route Regulations Applied
Flight from EU to EU EU261
Flight from EU to UK UK261 & EU261
Flight from EU to Third country EU261
Flight from UK to EU UK261 & EU261
Flight from UK to UK UK261
Flight from UK to Third country UK261
Flight from Third country to EU EU261
Flight from Third country to UK UK261
2.3 Flying with other airlines (non-EU, non-UK, such as United, American Airlines, Turkish Airlines, Qatar Airways, Emirates….)

Again, remember that your final destination is considered as your end point if you are flying on connecting flights.

Flying on non-EU or non-UK Airlines: Possible Scenarios and Regulation Applied
Flight Route Regulations Applied
Flight from EU to EU EU261
Flight from EU to UK EU261
Flight from EU to Third country EU261
Flight from EU to Third country EU261
Flight from UK to EU UK261
Flight from UK to UK UK261
Flight from UK to Third country EU261
3. How much flight compensation can you claim for your delayed or canceled flight under Regulation UK261?

The amount of compensation is set under UK261 just like EU261 and flight delay compensation amounts increase based on distance of your flight.

For flights involving delays, cancellations, or denial of boarding, your rights under UK261 are the same as those protected by EU261. The primary modification is that fixed compensation amounts are now transitioned from euros to pounds. You will probably receive your compensation in pounds rather than euros if your flight is covered by the regulation UK261.

The table below outlines the compensation amounts under EU261 and UK261 in cases of EU flight delay compensation and UK flight delay compensation, or EU flight cancellation compensation and UK flight cancellation compensation, or denied boarding compensation.

Distance of the flight UK261 EU261
1,500 km or less GBP 220 EUR 250
Between 1,500 km and 3,500 km GBP 350 EUR 400
More than 3,500 km GBP 520 EUR 600
4. How to Claim UK flight compensation or EU flight compensation

If your flight within the UK is canceled, delayed or you were denied boarding, you have several options to consider. First, you should determine which regulation you should claim under: UK261 or EU261. Please keep in mind, it is often reported that airlines are more likely to deny claims from individual passengers compared to those filed by legal professionals. Therefore, you need to be meticulous, as airlines might use any errors in your application to reject your claim. If your claim is declined by the airline, you can escalate your case to the National Enforcement Body (NEB) of the relevant country.

Alternatively, you may consider entrusting your case to Click 2 Refund and our lawyers will take care of the paperwork and manage all necessary procedures on your behalf. Simply visit www.click2refund.com, provide details about your flight; upload your flight documents (like your ticket and boarding pass), and sign the claim online. The application process won’t take more than 3 minutes. The process is straightforward, entirely online and free from hassle. From there, leave the rest to us. We will fight for your case to the full extent of the

Using a legal representation by Click 2 Refund to claim UK flight delay compensation greatly simplifies the process and bolsters your chances of winning. When you partner with us our legal experts will save you time and money. It’s risk-free way of getting your compensation because we work on a no-win, no-fee basis. If you don't receive compensation, you are not charged a dime. Don’t just take our word for it and listen to our customers.

5. Which UK airlines are covered under UK261

British Airways

EasyJet

Ryanair

Virgin Atlantic Airways

Flybe

Jet2.com

Thomas Cook Airlines

TUI Airways

Norwegian Air UK

Aer Lingus