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LUFTHANSA (LH)
"There's no better way to fly."
Founded
1954
Head Office
Cologne
Destinations
220
Fleet Size
284
Founded
1954
Head Office
Cologne
Destinations
220
Fleet Size
284
LUFTHANSA (LH)FLIGHT COMPENSATION FOR CANCELLATION/DELAY

Lufthansa is one of the world's largest and most prestigious airlines. With hubs in Frankfurt and Munich, they currently fly to 211 destinations in 74 countries. Lufthansa is a German based airline company and subject to compensate its passengers facing with flight cancellation, delay or denial of boarding according to EC Regulation 261/2004. Technical problems, disruptions in flight coordination and weather conditions can result in the delay of flights or even cancellations. Furthermore, for connected flights, one small delay may result in missing the next flight which ends up with longer waiting time at the airport, late arrivals and in some cases baggage loss.

Therefore, if you have experienced flight delays for more than 3 hours compared to the original schedule, or cancellation without any prior notice or denial of boarding; you may be entitled to claim compensation up to 600 EUR per ticket from Lufthansa. Moreover, you are also entitled to reimburse your legitimate additional costs such as accommodation for long delays, transportation from/to airport, meals and refreshments from Lufthansa.

When Lufthansa cancels a flight, what are my rights as a passenger?

You have the right to be re-routed to your destination at a comparable level if Lufthansa cancels your flight. If you had a Business class seat on the original ticket, for example, Lufthansa should not assign you an Economy seat on the rebooked journey.

You may also be entitled to a "right of care," which includes:

  • Complimentary meals and beverages, depending on the length of your wait.
  • Complimentary meals and beverages, depending on the length of your wait.
  • Transportation to and from the airport

Europe enacted EC 261, a set of clear air passenger rights, to deter airlines from canceling flights at the last minute. According to the sections on flight cancellation, if an airline, such as Lufthansa, cancels a flight less than 14 days before it is scheduled to depart, it must compensate each affected customer up to $700.

There is no Lufthansa flight cancellation compensation owing if you are offered a substitute flight that arrives at a fairly comparable time to the original due to the regulations' focus on minimizing passenger disturbance.

If there were exceptional circumstances that necessitated the cancellation, Lufthansa will not be required to pay compensation. Airlines, for example, are occasionally forced to cancel flights owing to an incident at the airport or inclement weather. The airline is exempt from paying compensation because it is not to blame for the incident. Even so, they must provide passengers with an alternative flight or a full refund. And when your flight is cancelled due to the coronavirus pandemic, because it is a rare occurrence that does not qualify for compensation, you can only request a refund for your airline ticket after the cancellation.

Compensation for Lufthansa Flight Delays

When may I file a claim with Lufthansa for compensation for a flight delay?

In the event of a delay or cancellation, EC261 safeguards your rights. If your aircraft arrived at your ultimate destination more than 3 hours late, you may be entitled to compensation of up to $700 per passenger.

Because Lufthansa is an EU carrier, you may be eligible for flight compensation if

  • Your flight originates in the EU.
  • Your flight arrives in the EU from a country outside the EU.

Keep in mind that you must hold Lufthansa liable for the flight disruption in order to file a legitimate compensation claim. If the delay was caused by "exceptional circumstances," the German airline is not responsible for the delay and is not obligated to pay its customers.

If your flight is delayed by at least 3 hours at the time of arrival, you may be eligible for compensation. The amount of compensation for flight delays is determined by the distance traveled and the length of the delay.

How much would Lufthansa compensate me for my delayed flight

If your delayed flight meets the criteria for compensation, Lufthansa must provide you with the following:

  • up to 250 EUR per person; All flights under 1,500 km
  • up to 400 EUR per person; flights between 1,500-3,500 km (or flights that are over 1500km in the EU)
  • up to 600 EUR per person; flights over 3,500 km or more

There is one exception: under EU Regulation 261, where the delay at arrival is between 3 and 4 hours, the airline may cut the amount of compensation by 50% for long-haul flights of more than 3,500km. Then you'd only get 300€ instead of 600€.

Can I get a refund for my Lufthansa flight that was delayed?

You're officially entitled for a refund if you're stuck waiting for a delay of more than 5 hours. You will receive partial or full reimbursement for your flight delay, depending on the circumstances.

Within seven days, you must receive a refund for the ticket price. If your trip involves airplane connections, you will be reimbursed for the portion of your journey that was not completed.

If you were traveling to a certain destination for a specified purpose (such as a conference) and are now unable to attend, you will be reimbursed for the portion of your trip that you have already completed.

Lufthansa must also cover the cost of a return flight as quickly as feasible to the point of departure.

If you're asking whether you'll be compensated for the delay, the answer is yes! You will be paid for the time you spent waiting in addition to the flight refund for the 5+ hour delay.

On-Time Performance of Lufthansa

Almost 28% of Lufthansa flights have arrived 15 minutes late or more since January 2018. The airline's flights were on average 37 minutes late. When you look at Lufthansa's on-time performance by quarter, you'll see a negative trend: as the year progresses, a growing number of flights arrive late. Between July and September, nearly one out of every three flights were 15 minutes or more late. As a result, Lufthansa's flight performance is somewhat below average, with a 4.2 out of 10 ratings.

Is it possible to seek compensation if my flight was overbooked by Lufthansa?

You go up to the customer service counter after hearing your name called over the intercom, only to be told some bad news...

Your aircraft was overbooked, and you were relegated to the back of the line. You shouldn't have to put up with this inconvenience without being compensated, and you won't!

If you are denied boarding on an overbooked flight, you will have the same rights as if you were delayed normally. Lufthansa must find a replacement flight to your final destination as soon as possible.

Furthermore, EU legislation stipulates that you are entitled to a refund and compensation. These are paid out by Lufthansa through a check, bank transfer, or gift card (only if you agree).

You will not be compensated for overbooking if you willingly surrender your seat on an overbooked aircraft. Passengers who agree to be diverted on another flight will be contacted first by Lufthansa. You forfeit your claim to compensation if you volunteer.

How much must Lufthansa compensate for involuntary boarding denials?

The amount of money you earn for an involuntary boarding rejection is determined by the distance you planned to go.

The values are the same as for a delayed flight claim, with:

  • up to 250 EUR per person; All flights under 1,500 km
  • up to 400 EUR per person; flights between 1,500-3,500 km (or flights that are over 1500km in the EU)
  • up to 600 EUR per person; flights over 3,500 km or more

Lufthansa is required to provide you with an alternate flight to your original destination; however, your compensation amount will change if the flight's arrival time is only a few hours later than the original intended arrival time.

Only half of the above compensation will be paid if your flight:

  • Arrives 2 hours or less after the scheduled arrival time for flights up to 1500 kilometers;
  • Arrives 3 hours or less for trips between 1500 and 3500 kilometers.
  • Arrives 3 hours or less for trips between 1500 and 3500 kilometers.

As a result, Lufthansa will compensate you with €150 for the first option, €200 for the second, and €300 for the third.

Lufthansa and the Processing of Compensation Claims

When it comes to handling flight compensation claims, Lufthansa's performance can be classified as above average.

Despite being one of the world's largest airlines, Lufthansa issues a statement fast once a compensation claim for a flight delay or cancellation is received. They process claims quickly and pay out compensation when it is due. It takes an average of 8 weeks for Lufthansa to process your reimbursement (55 days). However, in some problematic circumstances, the court or a National Enforcement Body may be required to intervene (NEB). The German airline will pay the compensation if the court finds that it is owed, but the processing time will be much lengthier. Remember that these figures are averages; some difficult cases may take much longer. Some instances require referral to a court or a National Enforcement Body because they are more sophisticated (NEB). The processing time is much longer in those circumstances.

Contact and Customer Service at Lufthansa

How do I send an email to Lufthansa?

You can email Lufthansa to file a claim by:

  • Filling out the contact form on their Feedback page here.
  • Sending an email to [email protected]

How to call Lufthansa?

You may find the right phone number for your country here to contact Lufthansa about your claim. Here are several examples:

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About  Lufthansa

Lufthansa was founded in 1954 in Germany. Lufthansa’s headquarters are currently located in Cologne and the main base in Dusseldorf Airport. Lufthansa is a star alliance member. The company has 5 stars on Skytrax rating and has won the Skytrax awards Best Airline in Europe, Best Airline in Western Europe, Best Cabin Crew in Germany and Best Business Class in Europe. Carsten Spohr leads the company as the CEO. Its subsidiaries include Swiss International Air Lines, Austrian Airlines, Eurowings, Germanwings Brussels Airlines, SunExpress , Edelweiss Air, Lufthansa Cargo, Air Dolomiti, Lufthansa Cityline, Lufthansa Technik, LSG Sky Chefs and Lufthansa Systems.

It has declared $ 36,420,000,000 in revenue. Lufthansa offers service to 220 destinations in 128 countries and they have carried more than 130 million passengers in 2017. Frankfurt-Berlin,Frankfurt-Kiev,Istanbul-Sarajevo,Munich-Cologne,Frankfurt-Krakow are some of the main flight destinations.

Lufthansa’s fleet consists of Airbus A320 model aircrafts. The average age of the fleet is 12.1 years. The youngest aircrafts are the Airbus A350 at 0.9 years old. They rank 10 among 23 airlines operating this type of aircraft. The most common aircraft in the fleet is the Airbus A320 with 82 of them at hand. They rank 139 among 259 airlines operating this type of aircraft.

Lufthansa have 3 accident reports to date. The most recent one is in 2010 at Riyadh, Saudi Arabia with McDonnell Douglas MD-11 aircraft.

Most Popular  Flight Routes
Frankfurt

Berlin
Frankfurt

Kiev
Istanbul

Sarajevo
Munich

Cologne
Frankfurt

Krakow
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